Slazenger Smash Pro Volleyball Knee Pads

Our products are designed to combine comfort, performance, and style for athletes and sports enthusiasts. Please check the product description for specific details about sizing, materials, and customization options.

Care instructions may vary depending on the product, but we generally recommend washing items inside out at low temperatures and avoiding tumble drying to help preserve quality and print durability.

Many of our products are created for training, tournaments, travel, and everyday use, offering a balance between functionality and modern sportswear design. Some items may also feature limited edition designs or customizable options, making them unique to IVI Sports.

If you have any questions about sizing, customization, or product details, feel free to contact our team we’ll be happy to help.

Return & Refund Policy

At IVI Sports, we aim to provide high-quality products and a great customer experience. Please read our policy carefully before placing your order.

Returns

We accept returns for eligible items within 7 days of delivery. Products must be unused, in original condition, and returned with original packaging when possible.

To request a return, please contact our team with your order number and reason for the return.

Customized Products

Please note that customized or personalized items including jerseys with names, numbers, flags, logos, or special designs — are non-refundable unless the item arrives damaged or with a manufacturing error.

Because these products are made specifically for each customer, we cannot accept returns or exchanges for sizing mistakes or change of mind.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be processed back to the original payment method within a few business days, depending on your payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging so we can help resolve the issue as quickly as possible.

Exchanges

Exchanges may be available depending on stock availability. Customers may be responsible for return shipping costs unless the issue was caused by our side.

Contact

For any questions regarding returns, refunds, or exchanges, please contact us through our website or by email:ivisportsltda@gmail.com

Shipping Policy

At IVI Sports, we work to deliver your order as quickly and safely as possible.

Processing Time

Orders are typically processed within 2–5 business days. Customized products may require additional production time depending on the design and quantity ordered.

Customers will be informed if there are any unexpected delays.

Shipping Time

Delivery times may vary depending on the destination and shipping method selected at checkout.

Estimated delivery times:• Ireland: 2–7 business days• Europe: 5–12 business days• International: 7–21 business days

Please note that delivery times are estimates and may be affected by postal services, customs, or peak periods.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery location and order size.

Collection Option

Some orders may be available for collection at selected IVI events, training sessions, or tournaments when arranged in advance.

Tracking

Tracking information may be provided for eligible shipments once the order has been dispatched.

Customs & Import Fees

International customers may be responsible for customs duties, taxes, or import fees depending on their country’s regulations.

Incorrect Address

Please make sure your shipping information is correct before completing your order. IVI Sports is not responsible for delays or lost packages caused by incorrect addresses provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or lost during transit, please contact us and we will do our best to assist you with the shipping provider.

Contact

For any shipping-related questions, please contact:ivisportsltda@gmail.com