Return & Refund Policy
At IVI Sports, we aim to provide high-quality products and a great customer experience. Please read our policy carefully before placing your order.
Returns
We accept returns for eligible items within 7 days of delivery. Products must be unused, in original condition, and returned with original packaging when possible.
To request a return, please contact our team with your order number and reason for the return.
Customized Products
Please note that customized or personalized items including jerseys with names, numbers, flags, logos, or special designs — are non-refundable unless the item arrives damaged or with a manufacturing error.
Because these products are made specifically for each customer, we cannot accept returns or exchanges for sizing mistakes or change of mind.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be processed back to the original payment method within a few business days, depending on your payment provider.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging so we can help resolve the issue as quickly as possible.
Exchanges
Exchanges may be available depending on stock availability. Customers may be responsible for return shipping costs unless the issue was caused by our side.
Contact
For any questions regarding returns, refunds, or exchanges, please contact us through our website or by email:ivisportsltda@gmail.com
